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Fruit Forums » General

Dropbox syncing errors?

(5 posts) (2 voices)
  • Started 10 years ago by Leviar
  • Latest reply from Leviar

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  1. Leviar
    Member

    Hi, I've been using Pear Note happily for quite a while now. However, since the release that supported the iPhone, I noticed that for whatever reason PearNote is not syncing the Dropbox folder to my iPhone. Is this a known issue, and is there a fix for it coming? My biggest concern is that (from what I can tell) there's are no easy other methods of transferring files to my iPhone (much less keep them synchronized) so I was hoping there would be a solution.

    Thank you for all your great work this terrific app, and I hope to hear from you soon.

    Thanks!
    Leviar

    Posted 10 years ago #
  2. c-had
    Developer

    As far as I know, Pear Note is working properly syncing documents on both iPad and iPhone. I have had several emails similar to yours, but all have been addressed by me explaining how Pear Note syncs and some of the limitations of its syncing.

    On the Mac, Dropbox is always running in the background syncing things. On iPad/iPhone, Pear Note has to sync with Dropbox itself. It'll do this while you're running Pear Note and it has an Internet connection. It'll also try to keep syncing in the background for a few minutes after you leave Pear Note, assuming you still have an Internet connection. But iOS will only let it keep syncing in the background for a few minutes (10 or less). If it can't finish syncing, it won't try again until you launch Pear Note again. So, if you finish taking notes, throw your device in your bag, and walk out of Wifi range, your notes likely won't show up on Dropbox until you next relaunch Pear Note.

    Internally, Pear Note syncs entire folders at once. So, if Pear Note for iPhone is trying to download from your Dropbox, nothing will show up until it downloads an entire folder. So, it's possible for Pear Note to get caught in an endless cycle where it never has enough time to download the first note or first folder before getting cut off from the Internet.

    Note that Pear Note documents contain recordings which make them inherently large files. Depending on your Internet connection speed and how fast Dropbox is going today (which varies significantly), it can take some time to download. You can look in your Dropbox folder to see how much space your Pear Notes are taking up. I've seen people hundreds of notes taking up several gigabytes, which caused their initial download to a new device to take many hours.

    If that doesn't help, please send an email to support and I'll walk you through tracking down the problem. If it turns out you have hit a bug, then I'll of course fix it in an upcoming update.

    Posted 10 years ago #
  3. Leviar
    Member

    Well I tried what you suggested, but the syncing symbol doesn't move, which is what led me to believe that syncing wasn't taking place to begin with. Is this just an error with the animation, and I should expect my files to show up if I leave PearNote open long enough? Or should I email you directly as this problem is bigger than it seemed?

    Thanks,
    Leviar

    Posted 10 years ago #
  4. c-had
    Developer

    If it's not spinning, then it's probably something else.

    Could you check to see if there are any messages from Pear Note in the system log when Pear Note for iOS does this? An easy way to check this is to install this app:

    http://itunes.apple.com/us/app/system-console/id431158981

    It's free. Just install it, open Pear Note and try to reproduce the problem, then open Console. If you see any messages from Pear Note, could you send them to me?

    Note that there will likely be a bunch of messages from other apps littering this, so you'll probably want to try Pear Note then immediately check this app to make sure any messages from Pear Note are still at the top.

    I'd send the log messages to me via email rather than posting them here, as they may have information you don't want to be public within them.

    Posted 10 years ago #
  5. Leviar
    Member

    Well I'm not sure what the problem was, but since you said it wasn't a syncing problem then I uninstalled and reinstalled the app. This got syncing working, and sure enough with enough time my data was successfully synced.

    Thanks,
    Leviar

    Posted 10 years ago #

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